Lead designer at Fastmarkets. I owned the design vision for the unified platform consolidating a fragmented ecosystem of legacy pricing and news products: the modular workspace model, cross-device continuity, and localisation architecture across currencies, languages, and regional conventions.
+30%
Subscription revenue
−19%
Customer support contacts
97%
Service uptime
Role Lead Product Designer
Team Direction for 2 agency designers
Platforms Native & web
Validation Stakeholder workshops · usage analytics
01
Context
For over 130 years Fastmarkets has provided specialist commodity expertise, news, and pricing, serving professionals across metals, mining, agriculture, energy, and forest products. A period of acquisition-driven growth left the business with a complex ecosystem of specialist tools, and three problems.
1
Fragmented platforms
Pricing, news, and analysis were spread across multiple products, so users switched tools to complete a single task.
2
Fragmented packaging
Scattered products made it hard to package, price, and communicate Fastmarkets as one offering.
3
Inconsistent experiences
Divergent UX patterns and poor cross-device continuity increased cognitive load and broke role-based workflows.
The goal: one platform, one consistent cross-device experience, clearer packaging of data and insight, all without disrupting revenue-critical workflows.
Fig. 02 · Product stakeholder discovery workshops
02
Discovery
Fastmarkets serves specialists in highly regulated, time-sensitive markets, with limited access to direct research participants. Discovery triangulated stakeholder workshops, interviews with account and sales teams, and behavioural analytics to understand real workflows. Two requirements were foundational.
1
Customisation was essential
Users ranged from multi-screen desktop day traders to mobile-only scrap dealers, so a flexible, configurable interface was a core requirement, not a nice-to-have.
2
Global by default
Users tracked different commodities across regions, so localisation across language, currency, and market conventions had to be built in from the start.
These findings shaped the platform's modular workspace model, cross-device strategy, and approach to localisation from the outset.
03
The platform
We released a unified Fastmarkets platform that replaced the fragmented set of pricing and news products with a single, flexible experience. At its core: a modular workspace model, letting users tailor dashboards around their commodities, regions, and priorities, supporting both desktop-heavy analysis and mobile-first monitoring.
Designed global by default, with built-in support for multiple currencies, languages, and regional market conventions, so users move across devices without losing context.
Fig. 03 · The unified platform
Fig. 04–07 · Workspaces, pricing, cross-device & localisation
04
Outcomes
Rolled out incrementally to avoid disrupting revenue-critical users, the platform landed well. Customers responded to the clarity and flexibility, particularly tailoring workspaces to their commodities and regions. Internally, it simplified product packaging and set a scalable foundation for clearer positioning and faster iteration.
+30%
Subscription revenue
−19%
Customer support contacts
97%
Service uptime
On scale & customisation. Two challenges defined the work: rationalising a complex commodity catalogue without overwhelming users, and enabling flexible workspaces without instability. Both took clear system rules, careful trade-offs, and close collaboration with engineering.
Back to the start
Navigating Discovery at Caesars Palace
Navigation, market display & hierarchy across thousands of live markets
